Dale Engineering Return Policy

Return Policy

Returns for Dale Engineering products must be made within (30) days from the date of purchase, unless otherwise indicated. Returned product must be in original packaging, unused, undamaged and in saleable condition. Proof of purchase is required. Dale Engineering will either replace the product or issue a credit for the purchase price.

For product returns, please follow the instructions below to assure prompt handling:

• Write the reason for returning the product on your packing slip. Indicate whether you would like a replacement product or a credit from Dale Engineering.
• If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.

• There is no need to call us for authorization.
• If you are shipping the product, carefully package the item(s) and include the packing slip. Ship the package to Dale Engineering 3 Alfred Circle Bedford, MA 01730 781-541-6055.  Please prepay shipping – Dale Engineering Return Instructions does not accept C.O.D.s.
• Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.